Responsible Gaming
Gaming Should Be Entertainment
At Clean Line Melbourne, we believe that online casino gaming should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. While we strive to provide an enjoyable gaming experience, it's important to understand that casino games are designed with a house edge, meaning the odds always favour the casino over time.
Please gamble responsibly and within your means. Set a budget you can afford to lose and stick to it.
Age Verification
Online casino gaming in Australia is restricted to individuals aged 18 years or older (or the legal gambling age in your state or territory). By accessing this website and participating in any gaming activities, you confirm that you are of legal age to do so.
We take age verification seriously and reserve the right to request proof of identity at any time.
Warning Signs of Problem Gambling
If you recognize any of the following signs in yourself or someone you know, it may indicate problem gambling:
- Spending more time or money on gambling than intended
- Chasing losses by gambling more to recover money lost
- Hiding gambling activities or lying about the amount gambled
- Neglecting family, work, or other responsibilities due to gambling
- Experiencing mood swings or irritability when unable to gamble
- Using gambling to escape problems, stress, or negative emotions
- Borrowing money or going into debt to fund gambling
- Failed attempts to reduce or stop gambling
- Gambling with increasing amounts to achieve the same excitement
- Feeling anxious or restless when not gambling
If you've identified with several of these signs, please reach out for support immediately.
Self-Help Tools & Features
Responsible gaming tools can help you maintain control over your gaming activities:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Restrict the maximum amount you're willing to lose over a set period
- Reality Checks: Receive periodic notifications during gaming sessions to remind you how long you've been playing
- Time-Out: Take a temporary break from gaming for a period of your choosing (hours, days, or weeks)
- Self-Exclusion: Voluntarily exclude yourself from accessing your account for an extended period
- Account Closure: Permanently close your account if you wish to stop gaming entirely
To access these tools or discuss your gaming habits, please contact our customer support team or visit the responsible gaming section of our website.
Support Organizations & Resources
If you're struggling with problem gambling, confidential support is available. The following organizations provide free, professional assistance:
Australia
- Gambling Help Online – Free, confidential counselling and information service
www.gamblinghelponline.org.au
1800 858 858 (toll-free, 24/7)
International Resources
- GamCare (United Kingdom) – Offers support, information, and a helpline for problem gambling
www.gamcare.org.uk - GamStop (United Kingdom) – National self-exclusion scheme for online gambling
www.gamstop.co.uk - Responsible Gambling Council (Canada) – Evidence-based information and resources
www.responsiblegambling.org - National Council on Problem Gambling (United States) – Helpline and referral services
www.ncpgambling.org
If you are in Australia, Gambling Help Online is your primary resource. They provide free counselling, support groups, and information specific to Australian gambling laws and assistance programs.
Need Help?
If you or someone you know is struggling with problem gambling, please seek help immediately. There is no shame in reaching out – problem gambling is a treatable condition, and support services are confidential and free.
Contact Gambling Help Online on 1800 858 858 (available 24/7) or visit www.gamblinghelponline.org.au
Your wellbeing is important to us. Please gamble responsibly.